Hugsy – For Couples Who Actually Want to Talk

This Privacy Policy describes how Hugsy ("we", "our", or "us") collects, uses, and discloses your personal information when you use our mobile application and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect the following personal information that you voluntarily provide when using the Service:

Email Address: Collected through Google Authentication
Phone Number: Optionally provided for phone-based authentication
User-Generated Content: Messages, conversation responses, and drawings created within the application
Account Information: Data necessary to create and maintain your user account

1.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

Usage Data: Information about how you interact with the Service, including features accessed and time spent
Device Information: Technical information about your device, including device type, operating system, and unique device identifiers
Analytics Data: We use Firebase Analytics and Mixpanel to collect usage statistics and app performance data

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the Service
To create and manage user accounts
To store and display user-generated content, including conversations and drawings
To authenticate users and ensure account security
To analyze usage patterns and optimize Service performance
To communicate with users regarding Service updates and important notices
To detect, prevent, and address technical issues
To comply with legal obligations and enforce our Terms of Service

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored using Firebase infrastructure, which employs industry-standard security protocols.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

User-generated content, including conversations and drawings, is private and accessible only to the users who created it, except where access is required for technical maintenance, security purposes, or legal compliance.

4. Your Rights and Choices

Subject to applicable law, you have the following rights regarding your personal information:

Right to Access: You may request access to the personal information we hold about you
Right to Deletion: You may request deletion of your account and associated personal data
Right to Rectification: You may request correction of inaccurate personal information
Right to Information: You may request information about how we process your personal data

Data Deletion Process

To request deletion of your personal data, please submit a request through our data deletion form: https://forms.gle/tbH5K3Gc88zhaCr47

We will process deletion requests within 30 days of receipt. Please note that certain information may be retained as required by law or for legitimate business purposes.

5. Age Restrictions

The Service is intended for users who are at least 13 years of age. We do not knowingly collect personal information from individuals under 13 years of age. If you are under 13, you are not permitted to use the Service or provide any personal information to us.

If we become aware that we have collected personal information from a child under 13 without proper parental consent, we will take steps to delete such information as soon as possible.

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify users of material changes through the Service or via email. Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

The "Effective Date" at the top of this Privacy Policy indicates when it was last revised.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: admin@hugsy.app

We will respond to your inquiry within a reasonable timeframe.

8. Parental Rights

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at admin@hugsy.app. We will take prompt action to delete such information from our systems.

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.